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Digital Counter Booking

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Book for counter service on the same day or up to 5 business days in advance to enjoy priority service

Disclaimer:

  • The information shown is based on real-time and refreshed at fixed interval. Neither The Hongkong and Shanghai Banking Corporation Limited (the "Bank") nor any HSBC Group members will accept liability for any delay, errors or omissions. The Bank reserves the right to change, suspend or discontinue the above services at its discretion and at anytime without prior notice. In case of any dispute arising from the above services, the decision of the Bank shall be final and conclusive.

  • Customer can book once per day. As HSBC Premier Centres have different service hours and the available timeslots for counter service will vary accordingly, please refer to the available timeslots above. The counter service will be suspended during Typhoon Warning Signal No. 8 or above or Black Rainstorm Warning.

  • Customer can review and modify his / her booking. Same day booking or modification can be made half day in advance.

  • Customer is required to present the Confirmation SMS of the booking ("SMS") upon arrival at the selected HSBC Premier Centre for identification and verification purposes and will be given priority for counter service. The Bank reserves the right to reject the confirmed booking if the customer is not able to present the SMS. Customer who arrives 15 minutes late is required to get a new ticket number for counter services.

  • The Bank will not use the local mobile phone number provided for any other purposes apart from sending the SMS to the customer. Any network problems, system failures, phone connection problems and/or blockages by third party applications which render the failure of sending SMS, neither the Bank nor any HSBC Group members will accept liability for any delay, errors, omissions or failure associated with the SMS.

  • The Bank will not update customer's mobile phone number records maintained with the Bank. If customer needs to change the mobile phone number, please contact our staff.